This was a recall repair from Mazda that I had put off for a few months. Everything I read indicated the repair would take about 2 hours and I couldn't find the right day to fit my schedule. I finally made the appointment. A reminder email came both a week and a day before the appointment - nice touch because I tend to forget these things. I went in for the repair, expecting to sit around for 2 hours. Nope - 20 minutes. In and out. And a free car wash on top of the easy service. Everyone was very nice and answered all of my questions. I've never dealt with Cochran before - I will definitely make this my first stop when I'm ready to trade it in.
Service center was on top of their game! My oil change and tire rotation was quick and stress free
Victoria and Jamie are the BEST!! I have had two awesome experiences at Mazda North Hills! I was in a bad car accident and there were SO many airbags. The steering wheel, the side dash, and behind the seatbelt. The police officer said it saved my life. I loved my Mazda CX-5 so much that I’m back to purchase a new one!!! Thanks Vickie and Jamie!!!
Emma houston was fantastic from start to finish, lots of hand holding and took care of everything. Victoria the finance manager was excellent, paperwork completed in 40 minutes and on our way. Would recommend the team here, pricing online is accurate, vehicles are as described. Would purchase a vehicle here. Thank you!
Joe met me at the door, was very helpful and polite. Added a service at my request which I had not ordered earlier and then had the vehicle maintenance done along with washing and cleaning the car. Everything was done in a timely manner and I was extremely please. Highly recommend this dealer and the Mazda 3.
We went to the dealership just to test drive a new car. Emma greeted us with a big smile, 2 hours later we were purchasing our new CX-5. Emma and the rest of the staff made our buying experience simple and stress free. We had an issue with a few scratches in the paint before leaving, they arranged for detailing immediately. The detailed did a super job. Our entire experience couldn’t have been better!
I purchased my car 10 months ago from an out of state Mazda dealership. I have had several ongoing issues that my original dealer just couldn't seem to address. The service was always lackluster and the results were extremely disappointing, if not down right frustrating. When it came time for more maintenance I decided to try out Cochran Mazda in Wexford. It turned out to be a great decision. At the time I contacted Cochran I was completely soured on the Mazda brand. I had never felt like I got the "Mazda Experience" I expected. Not during the sales process, not while driving the car, and certainly not during multiple trips for maintenance. After only one experience with Cochran Mazda I drove away feeling so much better about my car, and the Mazda brand in general. My Service Advisor was Vinnie Giancola and I believe the mechanic that worked on my car was Joe Vito? They took time to explain everything they did to my car, and were extremely informative and professional. I'll be in the market for a new car in the next couple of months, and #1 Cochran will certainly be the first dealership I plan on talking to.
I bought a pre-certified Mazda CX5 2016 from Cochran Mazda of North Hills. Ron was our contact person. He is excellent, helpful and experienced as well having more than 25 years experience in car sailing industry. We didn't take too much time to even decide the car that we bought because of Ron. I must mention his kindness. I am the only person having valid driving liscence in my family. I requested him to pick me up from my home at the day of buying. He kept my request and pick me us from my home at Ross Township to the shop. We really appreciate it. Finance Personnel, Victoria is also pretty cooperative. Other staff at reception are cordial as well. I highly recommend this shop and Mazda Car as well. So far, I drove since yeterday, the car is nice and safe.
I took my Mazda CX-5 to Cochran last week for an oil change and tire rotation. Although I did not buy my car from cochran they were very welcoming. Checking in and out were a breeze in the service department. Also, they have a nice waiting area to wait while your car is being serviced. We will definitely use Cochran Mazda agin for our car and would recommend Cochran to our family and friends!
I worked with John on buying my first car. John was very patient and informative. He showed me the features of my Mazda 6 and the purchasing process went very well. He took good care of me and my friend. We came to a deal quickly and I absolutely loved my new first car. I will recommend them if you are looking for a Mazda.
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